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Terms and conditions of purchase

The present terms and conditions of purchase for Dinesen Floors A/S (VAT no. DK33920717) apply to all transactions on this website. By placing an order on the website, you accept the terms and conditions listed below. It is important that you read them carefully before ordering. The sale and purchase of goods on this website are subject to Danish law with exceptions only for compliance with the international sales of goods convention (CISG). Any disputes involving commercial clients (cf. Sec. 4 in the Danish Sale of Goods Act) are to be resolved at the court in Kolding, Denmark. These terms and conditions do not affect your statutory consumer rights.


1. Changes in terms and conditions

We are entitled to change these terms and conditions without prior notice. The changes will apply to all orders that we received after the change.


2. Trademarks and copyright

You are not entitled to use any of the logos or trademarks shown on this website without the written consent of Dinesen Floors A/S, as they are all trademarks belonging to Dinesen Floors A/S. Unless otherwise stated, Dinesen Floors A/S holds full copyrights to the material used on the website, and you are not entitled to use any of the material on the website in any way for commercial or public purposes without our written consent.


3. Changes

The website is dynamic and is updated regularly. We accept no liability for sold-out products, just as we reserve the right to change our products at any time.


4. Prices

All the listed prices are inclusive of VAT (‘moms’). The price you pay is the price that is listed on the website at the time we receive your order. The prices are listed with reservations for sold-out goods and typos.


5. Payment

You can use the following payment cards to pay for your order: MasterCard, Eurocard, Visa, Visa Elektron and Dankort. We do not charge the amount to your account until we send the goods from our office. Your payment information is protected, which means that it is encrypted in the transmission between the internet browser (the buyer) and the server at Teller. None of the information is sent to us but goes directly to Teller, which means that we cannot reuse the information to charge your account if you order from us again.


6. E-mail confirmation

You receive an automatic confirmation via e-mail when we receive your order. We will contact you as soon as possible if a product is sold our, and the order cannot be completed.


7. Delivery locations

We deliver to addresses all over the world.


8. Delivery time

Generally, your order will be sent within five working days, with reservation for sold-out products. We strive to send all orders within this time frame, but sometimes delays will be unavoidable.


9. Personal data and privacy

Your personal data is treated as discreetly as possible. Your data is only used in connection with the delivery and for our e-mail service if you choose to sign up. All information about your payment card is encrypted during the transmission between your browser and Teller’s server. We guarantee that we will never rent, sell or in any other way share your information with third parties.


10. Right of withdrawal

The right of withdrawal described below applies exclusively to consumers (cf. the Danish Sale of Goods Act, Sec. 4 a), not to businesses (commercial sale, cf. the Danish Sale Goods Act, Sec. 4); thus, business buyers have no right of withdrawal.

As a consumer, you have the right to withdraw from this agreement within 14 days without offering any reason. The right of withdrawal expires 14 days after the day when you or a third party selected by you, not including the delivery operator, take(s) physical possession of the product(s).

To exercise your right of withdrawal you need to notify us, Dinesen Floors A/S, Klovtoftvej 2, 6630 Rødding, Denmark, +45 7455 2140, info@dinesen.com, of your decision to withdraw from the agreement in an unambiguous statement (for example in a letter, fax or email).

You can use the standard withdrawal form included in the present document, but that is not required.

To meet the terms for your right of withdrawal, you need to send your notification of your decision to exercise this right before the 14-day period has expired.

Consequences of withdrawing:
If you exercise your right of withdrawal from this agreement, we will refund all payments received from you, including delivery costs (not, however, including any additional costs that result from you choosing a different delivery option than the standard option that we offer), without undue delay, and in any circumstance no later than 14 days from the date when we receive your notification of your decision to withdraw from this agreement.

We make this refund using the same means of payment you used to make the original transaction unless you explicitly agreed to another arrangement. In any circumstance, you will not be charged any fee as a result of the refund.

We may withhold the refund until we have received the returned goods, or you have presented documentation for returning the goods.

You will return the goods or deliver them to us without undue delay and no later than 14 days from the date on which you informed us of your decision to exercise your right of withdrawal. This term is met if you return the goods to us before the 14 days are up.

You are required to cover the direct cost in connection with the return of the goods, including delivery.

You are only liable for any reduction in the value of the goods that is due to handling beyond what is required to determine the nature and quality of the goods and the way they work.


11. Guarantee

Under Danish law, all products have a two-year guarantee, cf. the rules about this in the Danish Sale of Goods Act. The guarantee period begins when you have received the product as specified in the Danish Sale of Goods Act.


12. Product information and instructions

By using this web shop you commit to the obligation of printing and reading the product information and instructions before you use the product.


13. Risk

Dinesen Floors A/S is responsible for delivering the products to you, and if your goods are damaged or stolen during delivery, we will naturally replace them. If a product is lost during delivery, we cannot send a replacement right away. Dinesen Floors A/S decides when a replacement product is sent. This happens if the product is available, and only once all the tracking and recovery efforts have been exhausted. This may lead to a waiting period from the original delivery date until undelivered mail is returned to us.

If the address information is incorrect (for example if part of the recipient’s name, the street number or the floor is missing), or if the parcel has not been retrieved from the post office before the deadline and therefore has to be resent, you will have to pay for the extra delivery costs. If the error was made by the delivery firm, they will often pay for the extra cost if you can present documentation (the original parcel).


14. Customer service

You can contact our customer service via e-mail, info@dinesen.com, telephone +45 7455 2140 or standard mail to Dinesen Floors A/S, Klovtoftvej 2, 6630 Rødding, Denmark.

15. Information about complaint procedures

If, as a consumer, you have bought a product or a service priced between DKK 1,000 and DKK 100,000, and you wish to complain about this product or service you may send a complaint to be processed by the complaint resolution centre under the Danish Competition and Consumer Authority: Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, Denmark. You may submit your complaint via forbrug.dk.

You may also use the European Commission’s online complaint portal to submit a complaint. This is relevant especially if you are a consumer living in another EU country. You can submit your complaint here: http://ec.europa.eu/odr. When filing a complaint, you will need to state our e-mail address info@dinesen.com.


16. Force majeure

Force majeure negates the obligations of Dinesen Floors A/S. If the force majeure period lasts longer than two months, both you and we are entitled to cancel the agreement, in which case neither party has any outstanding debt to pay the other party. Force majeure includes but is not limited to strikes, staff illness, transportation disruptions, import/export bans, whether this applies to the company or the company’s suppliers.


17. Standard right of withdrawal form

(Only fill out and send in this form if you wish to exercise your right of withdrawal)

  • To Dinesen Floors A/S, Klovtoftvej 2, 6630 Rødding, Denmark, +45 7455 2140, info@dinesen.com:
  • I/we (*) hereby notify you that I/we (*) wish to invoke the right of withdrawal in connection with my/our (*) purchase agreement concerning the following products (*)/services (*)
  • Ordered on the following date (*)/received on the following date (*)
  • Consumer’s name (Consumers’ names)
  • Consumer’s address (Consumers’ address)
  • Date
    (*) Please cross out the non-relevant option

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